Service by phone is available to customers Monday-Friday 8:30am to 5:00pm EST.
If you are a Customer requiring Technical Service, please contact us at:


Toll Free: (800) 495.5270

Local: +1 (401) 737.3774


Technical Support

ALCOR Scientific Application Specialists and Technical Support Representatives are experts in troubleshooting and optimization, and we are dedicated to working closely with our Customers to ensure that our products operate at peak performance.

We understand the importance of timely and professional support and offer technical assistance by phone, prompt service and repair at our factory, and, if necessary, loaner instruments.

If support is required after hours or on weekends, please leave a message by phone or email, as messages are routinely checked to help reduce any inconvenience to our Customers.