ALCOR Scientific COVID-19 Updates

COVID-19 is altering life across our nation and directly impacting the U.S. healthcare system in unprecedented ways. Our hearts go out to everyone who has been affected by this virus and we are grateful for the tireless efforts of all healthcare workers trying to contain the spread. 

ALCOR has been closely monitoring this situation for several weeks, adhering to local, state, and federal authority recommendations. The health and safety of our employees, partners, and customers remains our highest priority. We will continue to take the necessary and required steps of maintaining a safe and healthy work environment.

In order to fulfill our responsibility, we have implemented plans to protect our personnel and limit the spread of disease. ALCOR’s Smithfield, RI headquarters will remain open but all employees who can work from home have begun to do so. Our manufacturing and order fulfillment teams will continue with a reduced workforce on location.

Due to an extraordinary volume of requests and our limited on-site personnel, we are requesting that all requests for products and services be submitted as follows:

      1. To place a new order, or to check the status of an order, please email customerservice@alcorscientific.com or submit via EDI

      2. For technical assistance or application support, please email techservice@alcorscientific.com

      3. For any questions on products or pricing, please email sales@alcorscientific.com or contact your local Account Manager

We thank you in advance for your assistance and patience as it will allow orders to be processed with minimal disruption. 

Despite the enormous challenges, ALCOR is dedicated to providing our loyal customers with the same service and support that you expect from us. We are optimistic the situation will soon improve if we all do our part.