ALCOR Scientific COVID-19 Update

COVID-19 is altering life across our nation and directly impacting the U.S. healthcare system in unprecedented ways. Our hearts go out to everyone who has been affected by this virus and we are grateful for the tireless efforts of all healthcare workers trying to contain the spread.

ALCOR Scientific products are considered essential. Our SENTINEL® and SENTINELplus® enteral pumps and administration devices are used for critically ill patients, including those with advanced COVID infections requiring a ventilator in addition to other ongoing medical conditions requiring the administration of enteral nutrition. Our iSED® and miniiSED® analyzers are used in clinical laboratories to provide Erythrocyte Sedimentation Rate (ESR) test results, which are diagnostic and monitoring biomarkers of inflammation observed in COVID and many other conditions.

To provide uninterrupted supply of these devices and consumables and to support our customers and business partners around the world, the ALCOR Scientific headquarters in Smithfield, RI are open and operating with policies and procedures to protect our employees and limit the spread of disease. Employees are required to wear masks, practice social distancing, follow hand washing and sanitizing procedures, and temperatures are recorded and monitored daily. Employees who may have been exposed or develop symptoms are required to be tested, quarantined, and may return to work only after a negative test result.

ALCOR continues to monitor the situation and adheres to local, state, and federal authority recommendations. The health and safety of our employees, partners, and customers remains our highest priority. We will continue to take the necessary and required steps for maintaining a safe and healthy work environment.

Due to an extraordinary volume of requests for products and services we ask that all inquiries be submitted as follows:

      1. To place a new order, or to check the status of an order, please email customerservice@alcorscientific.com or submit via EDI

      2. For technical assistance or application support, please email techservice@alcorscientific.com

      3. For any questions on products or pricing, please email sales@alcorscientific.com or contact your local Account Manager

We thank you in advance for your assistance and patience as we process your requests.  Despite the enormous challenges, ALCOR Scientific is dedicated to providing you with the service and support that you expect.